Payment, Cancellation & Refund Policy.

2.1 Hexallt Abroad professional services are divided into defined paid services rather than charged as one unexplained pathway payment.

2.2 Payment for one paid service does not automatically include a later paid service unless expressly stated in writing.

2.3 A candidate is not required to pay for a future professional service merely because an earlier service was purchased or completed, subject to any existing contractual obligation.

2.4 Unless expressly stated otherwise, applicable taxes and payment-processing charges are additional to the published base service fee.

2.5 For the Netherlands Nursing Pathway, the current payment sequence and fee amounts are published in the Total Cost Breakdown for Netherlands Pathway.

3.1 A paid professional service is considered to have commenced when Hexallt begins substantive, candidate-specific work within the scope of that purchased service.

3.2 — VIG Recognition Preparation & Coordination — including pathway onboarding

Under the Netherlands Nursing Pathway, this service is entered after A1 Band 1 when the candidate decides to continue and formally enters the professional-service phase. The service is considered commenced when Hexallt begins substantive candidate-specific work, which may include pathway onboarding, VIG route identification, authorisation setup, document-gap review, dossier creation, certification planning, recognition-file preparation, pre-submission coordination or authorised CIBG coordination within the applicable scope.

3.3 — RN Recognition Dossier & Application Progression Coordination

The standard commissioning point for this service is after completion of B1 Band 1, when the candidate elects to proceed and substantive RN-specific work is ready to begin. For accelerated or full-time learners, the service may be commissioned earlier where Hexallt Abroad confirms sufficient language progression, documentation readiness and the need to commence RN-specific work. The service is considered commenced when Hexallt begins substantive candidate-specific work, including academic document review, curriculum and transcript mapping, Professional Competencies Appendix guidance, certification planning, dossier preparation or RN application coordination. VIG and RN recognition are separate processes and may progress in parallel where applicable requirements permit.

3.4 — B1 Assessment Coordination (Service 3A) and Employer Readiness & Interview Preparation (Service 3B)

These are two separately purchased professional services, each with a base fee of ₹16,500. Service 3A may be commissioned when the candidate is ready for the B1 assessment. It is considered commenced when Hexallt begins substantive candidate-specific assessment-readiness guidance, examination-process coordination or related progression support. Service 3B may be commissioned after B1 clearance. It is considered commenced when Hexallt begins substantive candidate-specific professional-profile preparation, interview coaching, mock interviews, employer-search or application guidance. Commencement of one service does not constitute commencement of the other. Cancellation and refund eligibility shall be assessed separately for each purchased service.

3.5 — Visa & Travel Coordination (Service 4)

This service may be commissioned at the employment-offer or relocation stage, when the candidate elects to proceed. It is considered commenced when Hexallt Abroad begins substantive candidate-specific work, including immigration-process guidance, documentation-readiness review, official appointment and application-process guidance, travel preparation or arrival-readiness coordination. The employer and relevant authorities remain responsible for their respective employment, immigration and onboarding procedures. Hexallt Abroad provides candidate-facing preparation and coordination within the purchased service scope and does not guarantee visa approval, relocation or employment outcomes.

3.6 — BI/BIG Progression Coordination (Service 5)

This service may be commissioned when BI/BIG progression support is required and the candidate elects to proceed. It is considered commenced when Hexallt Abroad begins substantive candidate-specific work relating to BI assessment-process guidance, assessment coordination, post-BI/CBGV progression, additional-measure planning where applicable, Certificate of Competence progression, BIG-registration preparation or related professional-registration requirements. Hexallt Abroad provides preparation and coordination within the purchased service scope. Examination results, professional recognition and BIG registration remain subject to the independent decisions of the relevant authorities.

3.7 Service commencement does not depend solely on whether a final application has been submitted, an interview has taken place or an external authority has issued a decision. Preparatory and coordination work within the purchased service can constitute commencement.

4.1 If a candidate has paid for a Hexallt Abroad professional service but cancels before candidate-specific work on that service has begun, the payment may be eligible for refund.

4.2 The fact that an earlier pathway stage has already been completed does not remove refund eligibility for a separately paid later service that has not yet commenced.

4.3 An approved refund may be reduced by genuinely non-recoverable payment-processing charges, taxes or other amounts that cannot lawfully or practically be recovered, where applicable.

4.4 Refund eligibility remains subject to any more specific condition contained in the candidate's signed programme-specific Service Agreement and to applicable law.

5.1 Where a candidate cancels or withdraws after substantive candidate-specific work has commenced, refund eligibility shall be determined on a fair, proportionate (pro-rata) basis, taking into account the particular service purchased and the extent of work completed or services already delivered.

5.2 Hexallt Abroad may retain the reasonable value of documented work completed, services delivered and applicable non-recoverable expenses, to the extent permitted by law. Any remaining refundable balance shall be calculated accordingly.

5.3 A candidate's decision not to continue the wider pathway does not automatically entitle them to a full refund of an earlier professional service. Equally, commencement of a service does not automatically make the entire service fee non-refundable.

5.4 Refund calculations shall not depend solely on whether an external application has been submitted, an employer interview has taken place or an authority has issued a decision. Substantive preparation and coordination work already performed shall be considered when determining the proportion of the service delivered.

5.5 Any applicable statutory consumer rights and remedies shall remain unaffected.

6.1 Candidates are not required to pay for a future Hexallt Abroad service merely because they previously purchased an earlier service.

6.2 A candidate may stop before purchasing a later service, subject to any existing contractual obligation.

6.3 No payment is due for a future service that has not been purchased.

6.4 Withdrawal from the wider pathway does not automatically entitle the candidate to a full refund of an earlier purchased service. Where that service has commenced but has not been fully delivered, any applicable refund shall be assessed on a fair, proportionate (pro-rata) basis in accordance with Section 05 of this policy.

7.1 Fees payable to professional authorities, examination providers, government bodies, document issuers, certification services, translation providers or other independent third parties are separate from Hexallt Abroad fees unless expressly included in writing.

7.2 External fees are governed by the terms and refund rules of the organisation receiving the payment.

7.3 Hexallt Abroad cannot refund a payment made directly to an independent authority or provider.

7.4 External costs may change without Hexallt Abroad's control.

8.1 Hexallt Abroad fees are paid for defined preparation, coordination and support services.

8.2 Refund eligibility is therefore not determined by whether a candidate ultimately:

• receives professional recognition;
• passes an examination or professional assessment;
• receives an employer interview;
• is selected by an employer;
• accepts or declines an employment offer;
• receives a visa, work permit or residence permission;
• relocates to another country; or
• progresses into a particular professional role.

8.3 These outcomes depend on candidate performance and decisions made by independent employers, regulators, examination bodies and government authorities.

9.1 If Hexallt Abroad permanently discontinues a prepaid service before it begins for reasons unrelated to candidate conduct, Hexallt will offer an appropriate alternative, credit or refund for the undelivered service.

9.2 Where a service has been partially delivered and Hexallt is unable to complete the remaining portion for reasons within Hexallt's responsibility, an appropriate remedy will be determined according to the undelivered portion and applicable law.

9.3 This provision does not apply merely because an independent employer, authority or third-party process changes, delays or refuses an external outcome.

10.1 Where a refund is approved, the refundable amount may be reduced by:

• non-recoverable payment-gateway or transaction charges;
• taxes already remitted where they cannot be recovered or adjusted;
• other non-recoverable charges directly associated with the transaction; and
• the value of any service already supplied where a partial remedy is applicable.

10.2 Deductions will be applied only where relevant and to the extent permitted by applicable law.

10.3 A candidate may request clarification of the refund calculation where deductions have been applied.

11.1 Cancellation or refund requests should be submitted through an official Hexallt Abroad contact channel.

The request should include:

• candidate's full name;
• registered email address or telephone number;
• invoice, receipt or payment reference;
• date of payment;
• service to which the payment relates; and
• reason for cancellation or refund request.

11.2 Hexallt may request additional information where reasonably necessary to identify the payment or determine the service status.

11.3 Approved refunds will normally be returned through an appropriate payment method. Processing time may depend on the payment provider, bank and transaction method.

12.1 This policy should be read together with the Hexallt Abroad Terms and Conditions and any programme-specific Service Agreement signed by the candidate.

12.2 The signed Service Agreement is the principal document governing programme-specific services and may contain additional payment or cancellation conditions relevant to that programme.

12.3 If a programme-specific Service Agreement contains a more specific term relating to a service covered by that Agreement, that term applies to the relevant service, subject to applicable law.

12.4 Nothing in this policy limits any statutory right or remedy that cannot lawfully be excluded.